Reports to: Technical Product Support Manager
Role summary:
The technician performs tasks in the electrical and mechanical field including Maintenance, Servicing, Component change out, Repairs, Rebuilds
and Troubleshooting on the company's related Earthmoving equipment. The Technician will provide service to the customers for company's machines.
KPA'S
Facilitates efficient technical, engineering and after-sales service to customers.
- Diagnoses, overhauls, repairs, tunes, maintains and service diesel powered Earthmoving
equipment and machinery in the field as well as in the workshop.
- Prepares and submits detailed field reports.
- Maintain professional customer relationships
Key Responsibilities:
Detects electrical and mechanical faults by using specialized tooling and equipment.
- Repairs and maintains electrical, hydraulic and mechanical components and systems of
diesel-powered equipment including attachments.
- Follows work assignments received in the form of general oral or written work instructions
- Determines the extent of the needed repair and determines the nature thereof and implement
- Perform checks and services on a regular basis and detects possible faults and flaws on
affected equipment
- Repairs and/or replaces and fit new sections or new parts.
- Improvises necessary solutions as and when needed.
- Travels from one site to another often in remote areas and at unusual work hours.
- Works with specialized equipment in order to perform daily duty requirement.
- Maintains a good level of physical health and fitness.
- Maintains a legal vehicle driver’s license at all times.
- Adheres to all health and safety legislation.
- Product Support Function