Permanent - Sales Administrator - Ekurhuleni (East Rand) - South Africa

Purpose of Role:

• Provide an administrative function for the Service sales Department.
• Articulate and polite interaction with customers and work colleagues related to both sales and service matters.
• Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges.
• Conduct work activities in a manner which conforms to current policies and procedures of company
  

Key Accountabilities

• Carry out sales and service administrative duties to support the daily functions of service sales team to meet the demands of the customer and business objectives
• Respond to and follow up sales enquiries using appropriate methods
• Maintain activities in C4C/ C4S in line with SupremeServ requirements
• Produce quotations including follow up on quotations and entering orders into the SAP system
• Process orders and provide client updates and progress in conjunction with the planning & scheduling department
• Handle all aspects relating to Sales, compromising, obtaining queries/ Tenders, putting together quotations and converting to orders when orders are received
• Daily monitoring of customer tender portals
• Collection of Tenders, preparing Tenders and delivering completed Tenders
• Establish and maintain customer relationships and support
• Contact with clients on progress and updates
• Supporting with queries and technical information as and when required
• Getting prices from suppliers for quoting purposes
• Tracking and expediting of orders through SAP
• Provide customer updates on the progress of orders – when requested
• Arrange kick-off meetings with company staff and attend project meetings
• Carry out all other reasonable tasks that may be delegated from time to time and assist fellow employees with daily functions as and when required
• Comply with and enforce all company policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding company Health and Safety Policy

Education & Requirements: -

• Matric / N3 / Office Management or Administration qualification
• Experience of 3-4 years in a professional administrative role in a service environment - Mandatory
• Computer Literacy – Essential; SAP experience - Advantageous
• Articulate in English with excellent telephone etiquette and communication skills
• Have a strong commitment to customer care and people skills