(Any)

• Cost Controls, Productivity Measurement, Comparison Reporting & Monitoring
• Development of a Work in Progress (“WIP”) inventory tracking and consumption system
• Onsite and offsite material stock handling oversight
• Implementation of time sensitive principles and procedures
• Onsite and offsite company assets monitoring
• Procurement of imports
• Management reporting
• Awareness of procurement scams, fraudulent order scams and payment trigger scams
• Human Resources
• Debtors & Creditors Management
• Procurement 

Reports

• Daily Stock Report
• Executive Stock Meeting Presentation
• Instalment Defaulters Report
• Weekly Stock Report
• Weekly Insurance Report
• Weekly Production Planning Report
• Weekly replacements report
• Weekly Stock rotation report
• Weekly Stock Unsold report
• Sales by Dealer report
• Insurance Payment split report
• Weekly Insurance WO's
• Weekly Returns Analysis report
• Daily Stock figures for daily update
• Business Intelligence Reports

Month End Items

• Repo Stock IC invoicing
• Maintain IC invoicing spreadsheet.
• IC repair invoices
• Stock reconciliation
• Insurance & tracking unit payment recons

Insurance

• Complete claim forms
• Submit claims with quote and photos.
• Invoicing for repairs
• Precheck VUM schedules for billing
• Maintain Insurance Workshop Spreadsheet
• Submit completed and signed AOL’s.
• Marine Insurance Declaration

Stock

• Manage Stock Controllers
• Ordering tracking units
• Ordering warranty books
• Ordering tracking unit certificates
• Ordering ID Dots
• Stock Allocations
• Maintain Instalment defaulter spreadsheet.
• Maintain dealer stock spreadsheet.
• Maintain Stock Sheet
• Maintain Returns Analysis
• Maintain Website for Repo Listings
• Maintain Production Planning Spreadsheet
• Maintain Replacements/Live Repairs/Warranties Spreadsheet
• Prepare & Chair Stock Meeting
• Minutes of Stock Meeting
• Update AssetZure with stock movement
• Booking repairs for Cartrack/Beame
• Vehicle Release notes
• Invoicing - delivery fees/recoupment of damages

Logistics

• Arrange and Manage Stock convoys.
• Funds for stock convoys
• Release Letters
• Liaise with clearing agents.
• Liaise with import agents.
• Temp Wages
• Prepare MIB's
• Manage Temp Drivers

Previous position held – Loan Book Manager

• Update and Maintain Loan book - Access & Excel
• Cancelled Deals Register
• Update and Maintain Repo stock sheet.
• Insurance - claims, quotes, photos and invoicing
• Instalment reductions
• Paid Up letters.
• Deregistration of vehicles
• Early Cancellation Calculations
• Client Statements
• CSS Payment Recons
• Cartrack Recon
• VUM Recon
• Proforma release notes
• Dealer Stock
• Interest Calculations - moved deals.
• Missed payments report.
• Section 127 letters
• Back-Up for Credit review

The book value handled was about R250 million

Reporting directly to and supporting the Financial Director. Responsible for managing the specific sections of accounts within the sales ledger and facilitating a high level of cash-flow and minimise the levels of overdue debt.

Review company credit control procedures
Develop and implement improvements where required
Manage outstanding sales balances falling due
Contact customers to confirm payments before balances become overdue
Set and monitor credit limits
Assist in developing and implementing a Direct Debt system
Initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion
Keep the company informed and up to date with new credit management procedure and techniques
Maintain a complete debt collection portfolio
Minimise losses while cost effectively estimating probability of successful recovery and implementing decisions on a course of action
Manage customer accounts, customer queries, telephonic queries and collections
Process credit notes and sales invoices
Customer Account reconciliation
Compile month end reports
Weekly/Daily cash flow forecast
Managing Letters of Credit
Managing all aspects of foreign debt, mainly in Africa. Managing foreign currency payments received.
Balance sheet reconciliations
Reconciling and managing Withholding Tax applicable in foreign countries, and ensuring the certificate are collected for deduction against provision tax
Bank and company secretary liaison
Ensuring all company registrations are in line with the Company’s Act
VAT Returns
Assisting with drafting Accounts Payable procedures, as this forms part of the cash management
Vetting new suppliers
SARB EXCON applications
Analysis of bad debt provision required
Ensuring sales contracts are in place where required for foreign statutory and government approvals are necessary

1 October 2007 to 30 June 2008 - Maternity Leave

Elliott International (Pty) Ltd.
26 June 2007 – 30 September 2007 (Temporary Position)

Creditors

Full function creditors
Assisting with preparation of audit pack
Creditors reconciliations
Balance creditors reconciliations to trial balance
Debtors reconciliations
Balance debtors reconciliations to age analysis
General ledger reconciliations
Balance general ledger reconciliations back to balance sheet

Reason for Leaving
Temporary Position

Managing Client and mandate assigned to me
Agree monthly targets with client at the beginning of each month
Load targets on the collections system
Communicate targets to staff
Deliver weekly and monthly performance reports to client
Schedule a monthly meeting with client
Prepare minutes of meeting with clear action points with assigned responsibility and deadline dates to those points
Ensure all action points are resolved within agreed deadlines
Manage the profitability of the mandate and ensure the client is profitable based on the cost per seat provided by finance & senior management and the revenue being generated from the client
Sign off and take responsibility for monthly invoices to client
Reconciliation of payment reports
Deliver invoice to client and collect money for invoices
Managing client portfolio
Created a collection strategy that deals effectively, sensibly and quickly with every amount handed over by client
Measure the response rate and efficiencies of different collection letters
Ensure that letters are appropriately used by continuous test checking against individual accounts
Ensure that the trace team delivers a result to my portfolio by agreeing a trace strategy and thereafter checking the trace progress by continuous test checking results against the individual accounts
Ensure the legal team delivers a result to my portfolio by agreeing a legal strategy and thereafter checking the legal progress by continuous test checking results against the individual accounts
Implementing and constantly measuring and refreshing the collection strategy
Delivering great collection results and exceeding client expectations
Performing performance audits for all collectors to assess the quality of the collection work done
Generating action plans from these performance audits
Implementing the action plans generated from these performance audits
Reviewing weekly and monthly exception reports to assess the collection performance for the entire portfolio, and to assess the quality of the collection work done
Generate and Implement action plans from this review
Managing and Developing a High Performance Team
Generating ideas, action plans and implementing those plans
Setting daily, weekly and monthly targets for each person in my team, comprising of:
Collection targets
Number of calls
Number of Promises to Pay
Number of kept Promises to Pay
Monitor these daily, weekly and monthly targets and act on any variances or weak performances
Develop and implement a collection strategy for each team member
Develop telescripting for each part of the collection strategy and ensure that it is followed
Develop SMS strategies where appropriate to ensure maximum recoveries
Use telephone intrusion strategies to create the most effective payment mechanism for the debtors
Develop a product training manual that is properly trained
Assess each team member on a daily, weekly, monthly basis as to whether each team member has the skills, attitude and energy to deliver to targets and strategy
Instil a high performance work ethic and drive in my team
Assess and implement training required
Monitor the telephone usage and abuse of each team member
Performance manage any team member not delivering to targets
Ensure the hardware and software on the team’s workstations is working effectively and with IT to rectify problems
Developing and Maintaining Weekly & Monthly Performance Reports
Deliver weekly performance summary to senior management and to clients
Deliver detailed monthly performance summary to senior management and to clients
Make senior management aware of any challenges, business risks, or client issues immediately
Create 3 month forecast revenue and costs for my mandates
Compare the forecast to actuals at the end of each month and create and implement action plans where needed to rectify variances and problems
Keep and maintain an ongoing, live project plan for each mandate
Pro actively involve key support from the business for my team and clients
Determine Training Needs of the Business
Liaise with senior management and other management to establish the training needs of the business
Develop and implement training plan for the year
Once the training needs have been determined, a training plan for the year can be developed.
Develop training manuals and deliver training to staff
Draft and develop training manuals for all aspects of the system
Develop assessments according to training delivered
Draft and develop assessments according to training delivered. Liaise with the system programmers to program the assessment on the system
Assessing recognition for prior learning
Assessing recognition for prior learning to ensure that repeat training does not occur
Keep abreast of current legislation that would affect debt collection
Keep abreast of current legislation
DCA (Debt Collectors Act)
National Credit Bill
Consumer Protection Bill

22 January 2005 – 31 August 2005
Project Team Leader
Project Start Up for New Collections Department, this includes
Business Analysis and Capacity Planning
Obtain understanding of the product, credit management of product and internal processes
Obtain the data from the client
Profile the data and document the findings of the debtors book
Document a summary of the client’s product
Calculate and document capacity and skills required
Identify and agree client reporting requirements
Identify and document internal management reporting requirements and criteria
Staff Recruitment, Training and Induction
Convert skills requirement and document job descriptions
Interview and select candidates
Identify and document the training requirements
Develop training programme
Develop and document outstanding training materials
Conduct training, Evaluate training and access staff competence
Operations Environment and Infrastructure
Identify and select location for collectors and staff
Identify, document and sign-off hardware and software requirements
Identify, document and sign-off workstation requirements
Identify and document possible bottlenecks in “back office” infrastructure to cater for requirements
Data Integration and Programming
Identify and document system changes required to accommodate mandate
Identify missing fields required to upload data
Reconcile data upload to master account listing
Client Expectation management
Negotiate the mandate and address all critical checklist issues
Define, document and agree performance criteria
Collection Methodology and Processes
Design and document the collection strategy
Design and document collection documents
Design and document trace strategy
Staff Management
Identify and define roles to fulfil mandate
Identify and set targets for staff
Develop, document and sign-off incentive structure
Communicate incentive structure and targets to staff
Supervision and Management of 2 Team Leaders, 12 Collectors, 2 Data Capturers and 2 External Debt Collection Agencies
Providing continuous training to collectors
Assisting collectors with queries from debtors
Reconciling pay overs from External Debt Collection Agencies to match payments on system
Providing management reports on mandate to Directors and Operations Manager
Investigating any possible missing payments from External Debt Collection Agencies

19 August 2004 – 21 January 2005
Senior Credit Controller
Telephonic collections on two debtors books (Overdraft Accounts and Services Rendered Accounts) amounting to R22 million in arrears
Drafting and maintaining of collections report for these two books
Preparing files for handover to legal department
Tracing debtors
Reconciling Accounts
Providing debtors with statements
Resolving queries on accounts
Preparing reports and all relevant documentation for weekly progress meeting with client
Compiling spreadsheet for weekly billing to client
Drafting demand letters to debtors
Drafted collection methodology
Drafted procedures and processes for collections department

2 December 2002 – 18 August 2004
Promoted to Supervisor

Collections Asset Finance Division
Supervision & Management of 9 Credit Controllers
Compiling of weekly reports for Top Management
Compiling Write Off Proposals/Further Instructions/Offer to Pay Off for approval
Completion of Substitution Of Hirer Agreements, ensuring that all required documentation are correct and amending contracts accordingly
Preparing files for handover to legal department
Assisting credit controllers with account queries
Managing and controlling collections for R150 million book
Compiling of monthly action plan for collections department
Ensuring that unallocated payments are processed
Liaising with suppliers
Constant liaison with bank (client)
Drafted collection methodology
Drafted procedures and processes for collections department

11 September 2002 – 1 December 2002
Credit Controller

Asset Finance Division
Telephonic debt collection
Reconciling Accounts
Resolving of account queries
Collection of R12 million book
Compiling of weekly collections report to Supervisor

Raiël Marketing
26 July 2002 – 10 September 2002 (Temporary Position)

Stock Control & Credit Control
Daily reports on inventory and sales turnover
Processing of purchase orders and follow up on delivery dates
Ensuring that proper procedures are followed for stock take
Ensuring that correct purchase and selling prices are captured on system
Controlling all procedures regarding administration and ensuring that these procedures are followed
Resolving of all debtor queries

23 July 2001 – 25 July 2002 - Credit Manager

Full function credit management with debtors book of R10 million
Preparation of files for Legal Hand-Over
Inter Company Transactions
Collection Forecasts
Weekly and monthly reports
Customer Vetting including obtaining of security for new accounts

1 July 2000 – 22 July 2001 - Credit Controller

Full function debtors with debtors book of R10 million
Secretary to Group Commercial Manager, General Manager & Marketing Manager
Taking minutes of meetings
Assisting with cashiers duties

30 November 1998 – 30 June 2000 - Marketing Administrator / P.A to Marketing Director

Providing administrative support to Marketing team
Providing clients and production with continuity
Preparing quotations and keeping a progress file thereof
Preparing job cards in accordance with quotation upon receipt of order
Attending production meetings and reporting thereupon
Liaison with customers and staff
Typing, filing, exhibition and promotional support
Making arrangements i.e. travel, functions, meetings
Handling all calls and enquiries in the absence of the Marketing team
Handling all aspects that one may encounter in the Marketing Department as well as all secretarial aspects
Full debtors function with debtors book of R2 million

1 April 1998 – 29 November 1998 - Permanent Position as Girl Friday
Answering busy switchboard
Attending to incoming and outgoing faxes and keeping record thereof
Data capturing on Pastel Premier
Receiving and distribution of incoming mail to the correct departments
Filing of quotations and all correspondence
Liaison with clients and staff
Arrangement for maintenance and repair of office equipment when necessary
Ordering of stationery
Preparing and arranging lunch for directors and management
Processing post production costing
Sales analysis caterizing and monthly maintenance of analysis
Making travel arrangements
Organizing functions and meetings
Processing purchase orders on Pastel Premier
Typing of quotations and all correspondence
Compilation of file containing daily correspondence and circulation thereof

23 February 1998 – 31 March 1998 - Temporary position as Receptionist
Answering busy switchboard
Attending to incoming and outgoing faxes and keeping record thereof
Data capturing on Pastel Premier
Receiving and distribution of incoming mail to the correct departments
Typing and Filing of quotations and all correspondence

Parnis Engineering Group Ltd. 

2 February 1998 – 10 February 1998 (Temporary Position)

Temporary position as Receptionist
Answering busy switchboard
Filing
General Reception duties
Assisting Managing Director’s personal assistant with small tasks and making arrangements
Arranging interviews and appointments

Reason for Leaving
Temporary Position

Alrode Pallet & Box (Pty) Ltd.
12 March 1997 – 17 October 1997

Girl Friday
Typing of quotations and correspondence
Filing of invoices, delivery notes, quotations and all correspondence
Invoicing on Brilliant Accounting Software
Word processing using Lotus Word Pro and MS Word
Weekly assistance with wages department by calculating hours worked for all personnel and producing the necessary cheques
General Reception duties
Telephonic Debtors collections
Attending to incoming and outgoing mail
Normal duties that one may encounter in a small business environment

Reason for Leaving
Seeking better prospects